Privacy & copyright

Information we receive

We may receive information that you provide directly, such as your name, email address, company details, account information, and messages sent through our contact forms.

When you use Lodgepedia, we process information needed to provide and secure the service. Depending on the features you use, this includes property details and addresses, reservations and guest contact information, messages, reviews, team profiles and assignments, payment or financial records, and photos, files or recordings you choose to upload.

How information is used

We use information to respond to requests, provide and support Lodgepedia, maintain security, communicate service updates, and improve our products. We do not sell personal information.

Service providers and connected platforms

Lodgepedia may use trusted service providers and may connect with third-party booking platforms at a customer’s direction. Those companies operate under their own terms and privacy policies. We share information only as needed to provide requested features, comply with law, or protect the service and its users.

Optional AI features

NEXA and AI-generated guest or review reply drafts use OpenAI. To provide these features, Lodgepedia sends prompts and relevant conversation, review, reservation, property or knowledge content to OpenAI. This content may include names or other personal information present in the material. Team-message translation uses Anthropic (Claude), which receives the message text and its language, including any personal information in that text.

The native app asks for explicit permission before sending content to these AI providers. You can decline and continue using other features. Without translation permission, team messages are sent in their original language. You can withdraw each permission in Help & Support → Privacy & AI; this stops future requests from that app on that device. Company-level NEXA automations are configured separately by the owner and must also be disabled there if no longer wanted.

AI drafts are suggestions for your review, not automatically published replies. Only share content you are authorized to use. Provider processing is subject to the applicable service agreements and privacy terms of OpenAI and Anthropic. Model training remains a separate owner-authorized feature with its own confirmation.

Retention, security, and your choices

We retain information for as long as reasonably needed to provide the service, meet legal obligations, resolve disputes, and maintain security. We use reasonable safeguards, but no online service can guarantee absolute security.

You can initiate account deletion within the native app at Help & Support → Privacy & AI → Delete my account. Support completes the request within seven days and sends confirmation. Associated personal information is deleted, except records we are required to retain for legal obligations. For other privacy questions or correction requests, contact support@lodgepedia.com.